Birchman provides end-to-end SAP Managed Services delivering a flexible high quality of service.
Birchman prides itself on understanding your underlying business processes, focusing on continuous improvement and delivering value for money
Birchman provides end-to-end SAP Managed Services delivering a flexible high quality of service.
Birchman prides itself on understanding your underlying business processes, focusing on continuous improvement and delivering value for money.
What’s most important? Changing a reporting format or taking the business into a new market? Solving a system error in marketing or assessing the impact of a merger? Helping the new HR manager log in or devising a new project management strategy that will save the business millions?
Actually it all is. And that is the challenge. IT departments have a responsibility to maintain the reliable, robust SAP platform that the business needs today and at the same time, investigate and implement projects to meet new business requirements. Unfortunately, day-to-day SAP support activities can often swamp internal IT teams, preventing them from focusing on the bigger issues that could really impact future business success.
By taking care of routine support tasks, Birchman can free up your time and provide complete peace of mind that your SAP systems are running optimally and that your users are working effectively. Whether you require a full, hosted and managed SAP service or just top-up support in busy periods, you can be assured of our ability to respond quickly and knowledgeably.
We have been an SAP Gold partner in Spain for more than 20 years and have helped hundreds of companies improve their business capabilities with SAP solutions. Our support service clients range from international conglomerates through to small UK businesses who are all served by a named account team who know their customers.
|
Service
|
Features
|
Benefits
|
|
Hosting
|
- Service level agreements
- Fixed monthly fee
- Full monthly reports
- Discount on project consultancy
|
- Guaranteed High Service
- Easy to budget
|
|
24x7x365 Monitoring
|
- Service level agreement
- Remote system monitoring
- Fixed monthly fee
- Full monthly reports
- Discount on project consultancy
|
- Maximum availability
|
|
Basis and Application Support
|
- Service level agreement
- Fixed monthly fee based on forecasted activity; pay as you go over this amount
- Skilled SAP consultants on helpdesk (level1+)
- Full monthly system reports
- Discount on project consultancy
|
- Guaranteed high service
- Easy to budget
- Access to experts for SAP advice; not just problem resolution
- Flexible if you require additional support
|
|
SupportPlus
|
- Add to any of the contracts above
- Regular continuous improvement reviews
- Re-engineer SAP configuration to
- meet current business requirements
- improve efficiency
|
Continually improve the benefit delivered to the business
- Maximise the return on the SAP investment
- Compare your performance to industry best practice
|
|
Support on Demand
|
- Agreed connection and security protocol
- No use; no fee
- No Service Level Agreement
|
- Pay only for what you use
- Available in an emergency
- Excellent for holiday and sickness cover
|
|