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“Create a customer acquisition and retention strategy.",
"Close the business gap between applications and business needs.",
"Simplify access to back-end ERP and CRM systems."
If you've bought or considered buying packaged enterprise software
in the last 10 years, there's little doubt you've heard one of these
expressions. The leading packaged software vendors hammer on such
messages until they sound more like clichés than the sophisticated
software buying rationales they're intended to be.
How can user organizations make their way through the conflicting
messages and strategies of the new build vs. buy competition? Birchman
Solutions ability to target the next generation of enterprise functionality
with custom-developed solutions will help you.
Customer Relationship Management
- Improve acquisition and retention of customers through sales and channel automation, integrated Web call centers, marketing and customer intelligence and billing and customer care.
- We help all kinds of companies from distressed businesses to market leaders -- craft both corporate and business unit strategy. Often, that starts with choosing arenas to compete in and metrics that will determine success. We examine how business units can grow profitably by strengthening their core business and tapping adjacencies. A robust suite of tools, including customer segmentation, competitor research and cost analysis, helps clients to arrive at the most effective strategies.
- We will examine your operations, identify customer needs and wants, project future markets, and make recommendations of methods your business can do to improve your desired match to your customers. Consultation services include:
o Developing and Improving the Customer Base
o Identifying and Meeting Market Niches
o Improving Customer Service
o Operating Efficiently
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Other Solution Areas:
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Back-Office
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Management Solutions
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