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Birchman
Solutions for Retail
Improving Customer Service by:
o Strengthening partnerships and account management
o Personalising customer interaction
o Getting better service levels
o Improving complaint managing and tracking
o Improving product/service quality
o 24x7 customer self-service
o Offering multiple points of access
o Improving forecast accuracy
o Improving quality and accuracy
Increasing Revenue by:
o Developing New Markets
o Gaining Market Share
o Maximising profitability by customer and product
o Enabling cross-sell/up-sell capabilities
o Reducing time-to-market & volume
o Improving Sales lead generation and process
o Making efficient sales planning and management
o Improving customer retention and loyalty
o Developing service offerings |
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Lowering Working Capital by:
o Improving capacity utilization
o Improving cash management, minimizing borrowing
o Enabling visibility to vendor/supplier inventory
o Reducing Inventory carrying costs
o Increasing inventory turns
o Reducing material and component obsolescence
o Lowering work-in-process inventory
o Reducing out-of-stock situation
o Lowering returns
o Lowering cost procured goods and services
Reducing Operating Costs & Increasing efficiency by:
o Reducing administration, improving business processes
o Re-deploying labour to higher value-added activities
o Reducing Cost of Goods sold (COGS)
o Reducing transaction costs
o Reducing product returns
o Lowering logistics costs
o Lowering communications expenses
o Improving Inventory visibility
o Reducing order processing costs
o Improving asset and maintenance management
o Improving recruiting, hiring & HR processes
o Improving procurement processes
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